Features Here are some of Mânava's strengths! Hospitality First

Multilingual Adaptive

Manava! is fully multilingual in both directions: on the operator side and on the customer side. This means that you can choose which language to apply to the hotel manager by setting their language in the user settings panel.

Al successivo accesso l’interfaccia sarà nella lingua selezionata e gli utenti amministratori avranno la possibilità di modificare dinamicamente le barre dei menu definite per ogni lingua e per ogni specifico utente. Lo stesso approccio è disponibile per il lato ospite: ciò significa che, in base alla lingua dell’ospite definita nel suo profilo, Manava! traduce automaticamente tutto il materiale in uscita dal sistema (e-mail e documenti diversi) in modo da permettere all’ospite di leggere nella propria lingua. Anche in questo caso gli utenti amministratori hanno la possibilità di modificare dinamicamente la correlazione delle parole e delle frasi per ogni lingua specifica, compresi i modelli di posta elettronica usati nel CRM.

Partendo da una configurazione di base standard, caricata durante il processo di installazione, tutte le traduzioni possono essere personalizzate per ogni albergo e in ogni momento.​

Sales channel management (via web services)

Mânava! includes sales channel management functions, ensuring that the various sales channels used by the hotel are kept up to date with changes in room availability, rates and restrictions. This allows for the integration of numerous online travel agencies, as well as global distribution systems (GDS):

Bookings made through these channels are automatically captured and recorded in the Mânava! database

 

Benefits

  • Single view of availability: all channels obtain their availability from the same source – the PMS itself – rather than from separate data sets that need to be managed for each individual channel.
  • Rates may vary automatically depending on the hotel’s occupancy levels: this means that the hotel can remain available on all connected channels, even on busy days, without the risk of overbooking.
  • There is no need to log in to the OTA extranet or to channel management software, nor to use software with which you are unfamiliar. No learning curve is required for multiple staff members to manage the various channels; there is no need to work out the correct user permissions regarding who can make changes to what is made available online, and it avoids the situation where nothing happens when a member of staff is absent.

     

  • Niente più arretrato da gestire in quanto le prenotazioni sono inserite nel sistema automaticamente e, di conseguenza, non vi sarà più un accumulo di prenotazioni che devono ancora essere contabilizzate. Ciò fa risparmiare tempo, ma soprattutto permette alla vostra disponibilità di essere sempre aggiornata.

Proactive technical support and helpdesk

Mânava! is hosted centrally on cloud servers, which allows our technicians to monitor the software in every hotel. For example, our helpdesk will be able to see that communication with the switchboard has been interrupted even before it is noticed locally, and in such cases, our helpdesk will contact the user. The same applies if the user contacts technical support.

The Mânava! cloud infrastructure is managed by dedicated account managers, who act as your single point of contact for all support-related matters. Whether you wish to discuss the integration of additional software, have a query about your invoices, or need detailed information about Mânava!’s features, you will always be assisted by the same person.

Mânava! Box​

A stylish interface controller. Mânava!Box is a local interface controller server that acts as the link between local systems and the Mânava! Hospitality First system in the cloud. It has been designed to require no user intervention after initial setup, and should it need to be reset, staff simply need to press a reset button.
Mânava!Box has been developed to handle both network communications and local serial and parallel communications.

It handles all local protocol commands and communicates with the central Mânava! software to update the database or retrieve data requested by one of the local systems, such as:

  • Point of Sale (POS) [retail systems]
  • Key card systems
  • Minibar system
  • Pay-TV (Multimedia)
  • Telephone Call Accounting (TCA)
  • Telephone lines (PABX)
  • Voicemail systems

Features

Mânava!Box must be connected to the facility’s local area network (LAN) and must be able to access Mânava! Hospitality First via the internet; from our offices, we can carry out all the necessary configurations for connections with the various local systems.

  • Equipped with 1 COM-DB9 (DTE) serial port; if additional serial ports are required, simply add more USB-to-Serial adapters
  • Equipped with 8 USB host ports. These ports can be used for two different functions:
    1) to load the new software from a USB stick, which is used if the server cannot be accessed via the Ethernet LAN/WAN network.
    2) to write log files to a memory stick
  • Equipped with 1 Gigabit port with a standard RJ-45 connector for accessing the LAN and the central Mânava! server via the internet.

Requirements

Mânava!Box requires a dedicated mains power connection (with a UPS) and an Ethernet LAN connection. Power over Ethernet (PoE) is not supported.
One Mânava!Box is required for each hotel.
The unit must be installed in a location close to the systems to be connected via serial/parallel cables (max. 10 metres).
Mânava!Box has no moving parts.

Certifications

The Mânava!Box Interface Controller complies with the conducted and radiated emissions requirements of EN 55022:2006 as a Class A device. It also complies with EN 55024:2010. It also complies with EN 61000-3-2: 2000 + Amendment A2: 2005 and EN 61000-3-3: 1995 + Amendments A1: 2001 and A2.

The 2005ICC-1044 Mânava Controller Interface complies with FCC Part 15, Sections A and B, as a Class A Unintentional Radiator when the methods described in ANSI C63.4 – 2003 are applied.

Integration with Accounting ERP Systems

If your business offers wine-tasting experiences and perhaps even accommodation, you may need to integrate two main management systems:

  • on the one hand, the PMS/POS system for managing visits to the winery, tastings, bookings and weekend packages;
  • on the one hand, the group accounting system (ERP) for administration, accounting and production.

Information could flow automatically, eliminating the need for unstructured documents, emails, folders and Excel spreadsheets.

The result?

  • time wasted looking for information instead of spending it with guests;
  • inconsistent data across systems;
  • the need to enter the information manually.

Fra tutti i sistemi ERP contabili che ad oggi sono già integrati con la nostra Suite Manava: (Profis SISTEMI, Microsoft Dynamics 365 Business Central, AS400 e TeamSystem ACG – Applicazioni Contabili Gestionali) siamo orgogliosi di annunciare la nuova integrazione con il sistema ERP SAP S/4HANA (compatibile anche con RISE with SAP), collaudata da oltre un anno.

What does all this mean?

  1. The automatic two-way exchange of data and documents between Manava and accounting ERP systems
  2. Documents relating to bookings (rooms, experiences, tastings)
  3. Elimination of duplicate data entry
  4. Integrated, fast and traceable operational workflows
  5. Working in a cloud-based environment, with systems that are always perfectly synchronised

For a winery that offers a structured hospitality experience, this means finally bringing everything together:

  • those arriving,
  • what you’re booking,
  • how much does it cost,
  • which documents relate to him.

Less confusion, less copy-and-paste, less time wasted.
Greater control, greater organisation, and more time to focus on hospitality and delivering a professional guest experience.

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